Terms and Conditions of Sale

1. General Information

Welcome to the A Tergo Lupi official store. These Terms and Conditions govern the sale of products on our website. By placing an order, you agree to be bound by these terms. This website is operated by Silent Magpie di Fabio Del Carro, registered in Italy, VAT Number: 04075280364, with registered office at Via Bontempelli 20/A – 41043 Formigine (MO) – Italy.

2. Contract Execution

The presentation of products on our website does not constitute a legally binding offer, but rather an invitation to place an order.

An order is considered final only when you receive an official order confirmation email from us.
We reserve the right to cancel any order in the event of pricing errors, suspected fraud, or unavailability of the materials (especially for limited handcrafted items). In such cases, a full refund will be issued immediately.

3. Prices and Payments

All prices displayed on the website are in Euros (€) and include applicable VAT according to European regulations.

Shipping costs are calculated at checkout before the final payment.
We accept secure payments via Credit and Debit Cards, PayPal, Apple Pay, Google Pay, Satispay, and Buy Now Pay Later options like Klarna.
For orders shipped outside the European Union, the customer is responsible for any import duties, customs taxes, or local fees.

4. Shipping and Delivery

We process and dispatch our physical products (CDs, clothing, necklaces, notebooks, and rattles) directly from our headquarters. We aim to ship orders within 3 to 5 business days. The risk of loss or damage to the goods passes to you when you, or a third party indicated by you, acquire physical possession of the goods.

5. Right of Withdrawal and Returns

We conform fully to the European Consumer Code regarding your right to withdraw from the purchase within 14 days of delivery.

Exceptions: Pursuant to Art. 59 of the Consumer Code, the right of withdrawal is strictly void if sealed audio recordings (CDs) are opened after delivery. Handcrafted items and standard clothing must be returned strictly unused and in their original condition.
For full details on eligibility and practical instructions on how to request a return via your account, please read our complete Refund and Returns Policy.

6. Liability and Force Majeure

We shall not be held liable for any delay or failure to perform our obligations under these Terms if the delay or failure arises from any cause beyond our reasonable control (Force Majeure), such as postal strikes or natural disasters.

7. Online Dispute Resolution (ODR)

If you are a consumer residing in the European Union, you have the right to submit a complaint through the Online Dispute Resolution platform provided by the European Commission: https://consumer-redress.ec.europa.eu/site-relocation_en.

8. Governing Law and Jurisdiction

These Terms are governed by Italian Law, specifically the Italian Consumer Code (Legislative Decree 206/2005). Any disputes shall be subject to the exclusive jurisdiction of the courts of Italy.