Right of Withdrawal (Standard Returns)
You have the right to return your order within 14 days of receiving the items, in accordance with the European Consumer Code. To be eligible for a return, garments must be strictly unworn (except for a quick size check), unwashed, and in the exact same condition that you received them. Please note: Since our apparel is custom-printed on demand specifically for you, we highly encourage you to carefully check the Size Guide provided on each product page before placing an order to avoid wrong size issues.
Damaged, Defective, or Misprinted Items
We work hard to ensure top-quality merchandise. However, if you receive a misprinted, damaged, or defective item, you are entitled to a free replacement.
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You must submit your claim within 14 days of receiving the product.
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Please contact our support team directly via email before using the automated return system, attaching clear photos of the defect. We will handle the replacement process for you at no additional cost.
How to Request a Standard Return
If you still need to return an item for a change of mind or size:
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Log in to your “My Account” area on our website.
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Go to the Orders section and click the “Refund / Return” button next to the relevant item.
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Wait for our approval email. We will provide you with the exact shipping address of our headquarters. Important: Please wait for our instructions and do not send your purchase back to the manufacturer’s address printed on the package, as it will not be processed.
Refunds and Shipping Costs
Unless the item received was defective, the return shipping costs are the responsibility of the customer. Upon receiving and inspecting the returned items, we will process your refund using the original payment method.